FAQ
I cannot see a menu item or a button
Section titled “I cannot see a menu item or a button”What you see depends on your role. Ask your administrator to grant the access you need.
My claim has not moved for days
Section titled “My claim has not moved for days”Open it and check Approval progress to see which step it is waiting at, and who is responsible. Add a Comment or tell that person directly.
“This receipt is already attached to another claim or request”
Section titled ““This receipt is already attached to another claim or request””One receipt can support only one claim. Remove it from this claim and upload the correct file, or check whether you have already claimed it.
“This claim changed elsewhere while you were editing”
Section titled ““This claim changed elsewhere while you were editing””Someone else changed it, or you had it open twice. The latest version is loaded; check your entries and try again.
I made a mistake after submitting
Section titled “I made a mistake after submitting”Ask the person holding the current step to Reject it with a reason. Then use Revise, correct it and Resubmit.
Can I write in Chinese?
Section titled “Can I write in Chinese?”Screens are available in English, Bahasa Malaysia and 中文. Text you type into records (titles, purposes, comments) is kept in English or Malay.
Who do I contact?
Section titled “Who do I contact?”Your organization’s administrator. If you see a page error, include the Request ID shown on it.